Monday, April 09, 2007
Public Service Annoucement
I've mentioned before that my laptop is not charging - it's been about 3 weeks since I've been able to use it. In that time, I've been checking out all possibilities for getting someone (or some company) to pay for it, besides us. The warranty ran out March 4 and it stopped working on the 10th. Grrr. One day, I happened to think about the extended warranty on Visa cards. I checked and we had this feature on the card we used to buy the laptop!! What a great thing, right? While I was talking to the customer service rep, she asked me what price I paid for it. I had the credit card statement in front of me, so I would have to figure out the price without the sales tax. Point #1: be sure to keep the receipts, even when you move! They also require a copy of the manufacture's warranty, which I think is here in this house. Brad hasn't found the receipt at the old house - I'm hoping and praying that I will. Of course, that all may be in vain because she informed me that the Visa card had to be used for the entire purchase - no cash, checks, or gift cards. Being the financially savvy consumer that I am, I had used $150 in gift cards that I had earned as a reward from a different credit card. That may void the extended warranty offered by Visa. Double Grrrr! So, Point #2 of my Public Service Announcement: When making a larger purchase, such as a laptop, don't use gift cards or cash or checks or anything else besides your card if you have an extended warranty feature. Wish I had known... I'm going to try to get them to pay my claim anyway, so we'll see. Right now the computer is somewhere in transit to be fixed by Best Buy. I took it to Staples, where I purchased it, but they no longer sell Gateway computers, so they don't service them either. This is really getting to be frustrating! I've even left out the part about talking to five different Gateway reps about this issue. I never did get a resolution from them.